Privacy Policy

Last updated: 10/12/2025

Hatton Garden Diamond (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy & Cookie Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with us in any way.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide to Us

Contact Forms

When submitting forms on our website, we may collect:

• Name
• Email address
• Telephone number

Checkout

When placing an order, we may collect:

• Name
• Billing address
• Shipping address (if different)
• Email address
• Telephone number
• Payment details (processed securely by third-party payment providers — we do not store card details)

1.2 Information Collected Automatically

When you browse our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Pages visited
• Time spent on site
• Referring URLs

This information is captured through cookies and similar tracking technologies.

1.3 Cookies & Tracking Technologies We Use

Google Analytics

Used to analyse traffic and understand user behaviour on our website.

Google Merchant Center

Used to optimise product listings, track shopping behaviour, and support advertising campaigns.

Facebook (Meta) Pixel

Used to measure ad performance, build remarketing audiences, and track conversions.

WooCommerce Cookies

Used to:

• Maintain shopping cart functionality
• Process orders efficiently
• Store essential session information

2. How We Use Your Information

Provide and Improve Our Services

• Process and fulfil orders
• Deliver products
• Manage payments
• Send order updates and confirmations

Communication

• Respond to enquiries
• Provide support and customer service

Analytics & Marketing

• Improve website functionality
• Analyse visitor interactions
• Run personalised marketing campaigns via Google and Facebook
• Measure advertisement effectiveness

Legal & Security

• Prevent fraud
• Maintain website security
• Meet legal obligations

3. Legal Basis for Processing (UK GDPR)

We process personal data under the following legal bases:

• Contract: To process purchases and fulfil orders
• Consent: For non-essential cookies and marketing tracking
• Legitimate interests: Improving the website, customer support, security
• Legal obligations: Record-keeping and fraud prevention

4. Sharing Your Information

We only share data with trusted third parties necessary to operate our website and business:

Service Providers

• WooCommerce
• Payment processors (e.g., Stripe, PayPal)
• Hosting providers
• Email and communication platforms

Analytics & Marketing

• Google Analytics
• Google Merchant Center
• Facebook/Meta Pixel

These organisations must comply with data protection laws and process data on our behalf.

We do not sell personal data.

5. International Data Transfers

Some partners such as Google and Meta may process data outside the UK/EEA. We ensure protection through:

• Standard Contractual Clauses (SCCs)
• Appropriate security measures

6. Data Retention

We retain data only for as long as necessary:

• Order information: 6 years (legal requirement)
• Contact form submissions: up to 12 months
• Analytics data: up to 26 months
• Cookie data: according to cookie type and browser settings

7. Your Rights (UK & EU Residents)

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to marketing
• Withdraw cookie consent
• Request data portability

To exercise your rights, contact us at regency@hattongardendiamond.com.

8. Cookies

Our website uses essential and non-essential cookies.

Essential Cookies

Required for:

• Checkout
• Shopping cart functionality
• User session management

Analytics Cookies

Used by Google Analytics.

Marketing Cookies

Used by:

• Google Ads / Merchant Center
• Facebook (Meta) Pixel

You can manage cookie preferences through your browser settings and, where available, via our on-site cookie settings tool or banner.

9. Security

We use technical and organisational measures to protect your data, including:

• SSL encryption
• Secure servers
• Restricted access
• Regular monitoring and updates

However, no method of transmission over the internet or method of electronic storage is completely secure.

10. Third-Party Links

Our site may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

11. Contact Us

If you have any questions about this Privacy & Cookie Policy or wish to exercise your rights, please contact us at:

Hatton Garden Diamond
13 Hatton Garden
London
EC1N 8AN

Telephone: 020 8080 6868
Email: regency@hattongardendiamond.com

12. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page and will be indicated by the “Last updated” date at the top.