{"id":237391,"date":"2021-02-15T12:47:21","date_gmt":"2021-02-15T12:47:21","guid":{"rendered":"http:\/\/staging.hattongarden.flywheelsites.com\/?page_id=237391"},"modified":"2024-01-05T09:24:55","modified_gmt":"2024-01-05T09:24:55","slug":"returns-poliy","status":"publish","type":"page","link":"https:\/\/hattongardendiamond.com\/returns-poliy\/","title":{"rendered":"Returns Policy"},"content":{"rendered":"\n<div class=\"row\"  id=\"row-1149082848\">\n\n<div class=\"col small-12 large-12\"  ><div class=\"col-inner text-center\"  >\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_487983816\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"834\" height=\"626\" src=\"https:\/\/hattongardendiamond.com\/wp-content\/uploads\/2021\/01\/Hatton-Garden-Diamond-Icon.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/hattongardendiamond.com\/wp-content\/uploads\/2021\/01\/Hatton-Garden-Diamond-Icon.png 834w, https:\/\/hattongardendiamond.com\/wp-content\/uploads\/2021\/01\/Hatton-Garden-Diamond-Icon-510x383.png 510w, https:\/\/hattongardendiamond.com\/wp-content\/uploads\/2021\/01\/Hatton-Garden-Diamond-Icon-768x576.png 768w\" sizes=\"(max-width: 834px) 100vw, 834px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style scope=\"scope\">\n\n#image_487983816 {\n  width: 15%;\n}\n\n\n@media (min-width:550px) {\n\n  #image_487983816 {\n    width: 5%;\n  }\n\n}\n<\/style>\n\t<\/div>\n\t\n\n<h1 class=\"uppercase\"><span style=\"font-size: 160%; color: #000000;\"><strong>Returns Policy<\/strong><\/span><\/h1>\n<div class=\"is-divider divider clearfix\" style=\"max-width:100px;height:2px;\"><\/div><!-- .divider -->\n\n<p>We are immensely proud of our workshop and the quality of products that come out of it. If you are not happy with what you have ordered please read the following;<\/p>\n\t<div id=\"gap-1459849363\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style scope=\"scope\">\n\n#gap-1459849363 {\n  padding-top: 25px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row\"  id=\"row-184625783\">\n\n<div class=\"col medium-6 small-12 large-6\"  ><div class=\"col-inner\" style=\"margin:0px 0px -25px 0px;\" >\n\n<ul>\n<li style=\"text-align: left;\">Products must be returned in 30 days\u00a0<\/li>\n<li style=\"text-align: left;\">Products must be undamaged, unworn and untouched<\/li>\n<li style=\"text-align: left;\">Earrings and bespoke items (including engraved items) cannot be returned<\/li>\n<\/ul>\n\n<\/div><\/div>\n<div class=\"col medium-6 small-12 large-6\"  ><div class=\"col-inner\" style=\"margin:0px 0px -25px 0px;\" >\n\n<ul>\n<li style=\"text-align: left;\">The Items must be returned with all paperwork (certificates etc) it was sent with<\/li>\n<li style=\"text-align: left;\">The items must be in the exact state that it was given to (no missing stones, no alterations etc)<\/li>\n<\/ul>\n\n<\/div><\/div>\n\n<\/div>\n<p style=\"text-align: center;\">Please note that if the original certificate has been lost, we hold the right to charge \u00a3300 as a replacement fee.<\/p>\n<p style=\"text-align: center;\">Bespoke Items can be exchanged with 30 days but will not be refunded. Please note that there may be a stocking in fee which is the managers discretion.\u00a0<\/p>\n<p class=\"\" style=\"text-align: center;\">If you have any further questions regarding our refund and returns policy, please email us at <a class=\"gold-link\" href=\"mailto:regency@hattongardendiamond.com\">regency@hattongardendiamond.com<\/a><\/p>\n<h2 style=\"text-align: center;\"><span style=\"color: #bb9c67;\">Returning the item(s) <\/span><\/h2>\n<div class=\"is-divider divider clearfix\" style=\"max-width:100px;height:2px;\"><\/div><!-- .divider -->\n\n<p class=\"\" style=\"text-align: center;\">You can return the good either in person (to the store) or via delivery. It is important that you contact us before sending any items back, please follow these steps;<\/p>\n<p class=\"lead\">Contact us directly<\/p>\n<div class=\"row hide-for-small\"  id=\"row-1762074573\">\n\n<div class=\"col medium-6 small-12 large-6\"  ><div class=\"col-inner text-right\"  >\n\n<a href=\"mailto:regency@hattongardendiamond.com\" target=\"_self\" class=\"button secondary\"  >\n    <span>Email Us<\/span>\n  <\/a>\n\n\n\n<\/div><\/div>\n<div class=\"col medium-6 small-12 large-6\"  ><div class=\"col-inner text-left\"  >\n\n<a href=\"tel:02074049202\" target=\"_self\" class=\"button secondary\"  >\n    <span>02074049202<\/span>\n  <\/a>\n\n\n\n<\/div><\/div>\n\n\n<style scope=\"scope\">\n\n<\/style>\n<\/div>\n<div class=\"row show-for-small\"  id=\"row-1923456357\">\n\n<div class=\"col medium-6 small-12 large-6\"  ><div class=\"col-inner text-right\"  >\n\n<a href=\"mailto:regency@hattongardendiamond.com\" target=\"_self\" class=\"button secondary expand\"  >\n    <span>Email Us<\/span>\n  <\/a>\n\n\n<a href=\"tel:02074049202\" target=\"_self\" class=\"button secondary expand\"  >\n    <span>0207 404 9202<\/span>\n  <\/a>\n\n\n\n<\/div><\/div>\n\n\n<style scope=\"scope\">\n\n<\/style>\n<\/div>\n<div class=\"row\"  id=\"row-512935349\">\n\n<div class=\"col medium-6 small-12 large-6\"  ><div class=\"col-inner\"  >\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_964865324\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/hattongardendiamond.com\/wp-content\/uploads\/2019\/01\/Hatton-Garden-Diamond-Regency-Store-800x600.jpg\" class=\"attachment-large size-large\" alt=\"Hatton-Garden-Diamond-Regency-store\" srcset=\"https:\/\/hattongardendiamond.com\/wp-content\/uploads\/2019\/01\/Hatton-Garden-Diamond-Regency-Store-800x600.jpg 800w, https:\/\/hattongardendiamond.com\/wp-content\/uploads\/2019\/01\/Hatton-Garden-Diamond-Regency-Store-800x600-510x383.jpg 510w, https:\/\/hattongardendiamond.com\/wp-content\/uploads\/2019\/01\/Hatton-Garden-Diamond-Regency-Store-800x600-768x576.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style scope=\"scope\">\n\n#image_964865324 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n<\/div><\/div>\n<div class=\"col medium-6 small-12 large-6\"  ><div class=\"col-inner text-left\"  >\n\n<p class=\"lead\">Visit Our Hatton Garden Showroom<\/p>\n<p>Our friendly team of experts are here to assist you with any queries you may have. Do you want to see a selection of <a class=\"gold-link\" href=\"https:\/\/hattongardendiamond.com\/custom\/?ba=solitaire\">loose diamonds<\/a> or precious gemstones? <a class=\"gold-link\" href=\"https:\/\/hattongardendiamond.com\/product-enquiry\/\">Book a consultation<\/a> with no obligation. We are here seven days a week for you, it would be our pleasure to assist you with this special purchase.<\/p>\n<p><strong>Regency Jewels<\/strong><br \/>13 Hatton Garden, London EC1N 8AN<br \/>Tel: <a class=\"gold-link\" href=\"tel:02074049202\">020 7404 9202<\/a><\/p>\n<a href=\"\/product-enquiry\/\" target=\"_self\" class=\"button secondary\"  >\n    <span>Book a consultation<\/span>\n  <\/a>\n\n\n\n<\/div><\/div>\n\n<\/div>\n<p class=\"\" style=\"text-align: center;\">Once you have contacted a member of our team, please place the item in the original packaging, with the original diamond certificate.<\/p>\n<p class=\"\" style=\"text-align: center;\">Please return the items to us via Royal Mail Special Delivery, with a member of staffs name on the package. You must send us the tracking number once it has been posted.<\/p>\n<p class=\"\" style=\"text-align: center;\">We reserve the right to not accept the item if the steps have not been followed.<\/p>\n<p style=\"text-align: center;\"><strong>If you have any further questions regarding our refund and returns policy, please email us at <a class=\"gold-link\" href=\"mailto:regency@hattongardendiamond.com\" data-wplink-edit=\"true\">regency@hattongardendiamond.com<\/a><\/strong><\/p>\n\n<\/div><\/div>\n\n<\/div>\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Returns Policy | Hatton Garden Diamond<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hattongardendiamond.com\/returns-poliy\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns Policy | Hatton Garden Diamond\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hattongardendiamond.com\/returns-poliy\/\" \/>\n<meta property=\"og:site_name\" content=\"Hatton Garden Diamond\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/hattongardendiamond\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-01-05T09:24:55+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/hattongardendiamond.com\/returns-poliy\/\",\"url\":\"https:\/\/hattongardendiamond.com\/returns-poliy\/\",\"name\":\"Returns Policy | Hatton Garden Diamond\",\"isPartOf\":{\"@id\":\"https:\/\/hattongardendiamond.com\/#website\"},\"datePublished\":\"2021-02-15T12:47:21+00:00\",\"dateModified\":\"2024-01-05T09:24:55+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/hattongardendiamond.com\/returns-poliy\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/hattongardendiamond.com\/returns-poliy\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/hattongardendiamond.com\/returns-poliy\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/hattongardendiamond.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Returns Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/hattongardendiamond.com\/#website\",\"url\":\"https:\/\/hattongardendiamond.com\/\",\"name\":\"Hatton Garden Diamond\",\"description\":\"Renowned Family Jewellers Since 1982\",\"publisher\":{\"@id\":\"https:\/\/hattongardendiamond.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/hattongardendiamond.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/hattongardendiamond.com\/#organization\",\"name\":\"Hatton Garden Diamond\",\"url\":\"https:\/\/hattongardendiamond.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\/\/hattongardendiamond.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/hattongardendiamond.com\/wp-content\/uploads\/2018\/12\/logo.svg\",\"contentUrl\":\"https:\/\/hattongardendiamond.com\/wp-content\/uploads\/2018\/12\/logo.svg\",\"width\":1,\"height\":1,\"caption\":\"Hatton Garden Diamond\"},\"image\":{\"@id\":\"https:\/\/hattongardendiamond.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/hattongardendiamond\/\",\"https:\/\/www.instagram.com\/hattongardendiamond_\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Returns Policy | Hatton Garden Diamond","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/hattongardendiamond.com\/returns-poliy\/","og_locale":"en_GB","og_type":"article","og_title":"Returns Policy | Hatton Garden Diamond","og_url":"https:\/\/hattongardendiamond.com\/returns-poliy\/","og_site_name":"Hatton Garden Diamond","article_publisher":"https:\/\/www.facebook.com\/hattongardendiamond\/","article_modified_time":"2024-01-05T09:24:55+00:00","twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/hattongardendiamond.com\/returns-poliy\/","url":"https:\/\/hattongardendiamond.com\/returns-poliy\/","name":"Returns Policy | Hatton Garden Diamond","isPartOf":{"@id":"https:\/\/hattongardendiamond.com\/#website"},"datePublished":"2021-02-15T12:47:21+00:00","dateModified":"2024-01-05T09:24:55+00:00","breadcrumb":{"@id":"https:\/\/hattongardendiamond.com\/returns-poliy\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/hattongardendiamond.com\/returns-poliy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/hattongardendiamond.com\/returns-poliy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/hattongardendiamond.com\/"},{"@type":"ListItem","position":2,"name":"Returns Policy"}]},{"@type":"WebSite","@id":"https:\/\/hattongardendiamond.com\/#website","url":"https:\/\/hattongardendiamond.com\/","name":"Hatton Garden Diamond","description":"Renowned Family Jewellers Since 1982","publisher":{"@id":"https:\/\/hattongardendiamond.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/hattongardendiamond.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/hattongardendiamond.com\/#organization","name":"Hatton Garden Diamond","url":"https:\/\/hattongardendiamond.com\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/hattongardendiamond.com\/#\/schema\/logo\/image\/","url":"https:\/\/hattongardendiamond.com\/wp-content\/uploads\/2018\/12\/logo.svg","contentUrl":"https:\/\/hattongardendiamond.com\/wp-content\/uploads\/2018\/12\/logo.svg","width":1,"height":1,"caption":"Hatton Garden Diamond"},"image":{"@id":"https:\/\/hattongardendiamond.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/hattongardendiamond\/","https:\/\/www.instagram.com\/hattongardendiamond_\/"]}]}},"_links":{"self":[{"href":"https:\/\/hattongardendiamond.com\/wp-json\/wp\/v2\/pages\/237391"}],"collection":[{"href":"https:\/\/hattongardendiamond.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hattongardendiamond.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hattongardendiamond.com\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/hattongardendiamond.com\/wp-json\/wp\/v2\/comments?post=237391"}],"version-history":[{"count":1,"href":"https:\/\/hattongardendiamond.com\/wp-json\/wp\/v2\/pages\/237391\/revisions"}],"predecessor-version":[{"id":1601894,"href":"https:\/\/hattongardendiamond.com\/wp-json\/wp\/v2\/pages\/237391\/revisions\/1601894"}],"wp:attachment":[{"href":"https:\/\/hattongardendiamond.com\/wp-json\/wp\/v2\/media?parent=237391"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}